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In most cases, if you have a complaint about auto repairs, you should contact the Secretary of State, Bureau of Regulatory Services at 888-767-6424. For more information on what you should do if you have a complaint regarding auto repair, please visit the Secretary of State's website.
Consumer Complaint Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599. In-state residents can also call 877-765-8388.
Act 300 of 1974 AN ACT to regulate the practice of servicing and repairing motor vehicles; to proscribe unfair and deceptive practices; to provide for training and certification of mechanics; to provide for the registration of motor vehicle repair facilities; to provide for enforcement; and to prescribe penalties.
If you are a consumer filing a complaint, please use the appropriate complaint form, available from .michigan.gov/difs or by calling DIFS toll-free at 877-999-6442.
If you have information that may indicate improper governmental activities in a city agency or by a city employee or public official, we suggest that you submit your complaint to the district attorney or grand jury in the county where the action has occurred.
The law applies to businesses in Michigan that participate in trade or commerce. If an unlawful act conducted by a business causes injury or loss to a consumer, the consumer has the right to take legal action and file a civil suit against the offending business.
Talk to the service provider. Politely point out that the final bill is higher than the quote. It's your right to refuse to pay the extra amount ? unless you changed the scope of the job once the quote was confirmed. If they insist on the higher price, you can take a case to the district court or Disputes Tribunal.
Complaints can be submitted in the following ways: Online: .michigan.gov/DIFScomplaints. Email: DIFScomplaints@michigan.gov. Fax: 517-284-8853. Mail: Department of Insurance and Financial Services. ... Contact DIFS toll-free at 877-999-6442 to request a complaint form to be sent to you via mail, email or fax.