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Your report may be submitted via: FAA Hotline Web Form. Mail: Federal Aviation Administration. Office of Audit and Evaluation. 800 Independence Avenue, S.W. Washington, D.C. 20591. Attn: AAE-300, Room 911.
It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.
Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint.
You can enter your complaint online by visiting the consumer complaint form. For more immediate assistance regarding the termination of your utility service, call our Consumer Assistance Hotline at 1-800-452-4699, Monday through Friday, a.m. to p.m.
The Federal Aviation Administration (FAA), formerly the Federal Aviation Agency, was established by the Federal Aviation Act of 1958 (72 Stat. 731).
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.
In a ranking of carriers, Frontier Airlines topped the list for the most complaints, with 20 grievances for every 100,000 passengers, PIRG said, which also found that the Denver-based budget airline had the worst record last year when it comes to involuntarily bumping passengers off flights.
By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.