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If you are unsure who to contact about your bank or credit union complaint, please email CSU.Complaints@maryland.gov or call 410-230-6077 for assistance.
If you have questions about a financial service provider or the complaint resolution process, please contact our Office's Consumer Services Unit by e-mail at CSU.Complaints@maryland.gov or by phone at (410) 230-6077.
To file a complaint, you can use our General Complaint Form: Click here to file a complaint online. Click here to print, complete, and send in the form. Call the Consumer Protection Division Hotline at (410) 528-8662 Mon. -Fri. 10am - 2pm.
While we are happy to make such referrals, you may wish to call the Consumer Protection Division (at 410-528-8662, en espanol 410-230-1712, or toll-free in Maryland at 1-888-743-0023) prior to filing your complaint to determine if your complaint should be filed with another agency.
An applicant or employee may file a written complaint with the appropriate head of the principal unit within 1 year after the complainant knew, or reasonably should have known, of the alleged violation of the State's Fair Employment Practices Policy (SPP 5-211).
The primary regulator of a state bank is the banking commissioner of the state in which the state bank was formed, for example, the Commissioner of Financial Regulation is the primary regulator of a Maryland-chartered bank.
You can raise your grievance on the Digital Complaint Management System (CMS) Portal: . This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.