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The purpose of a demand letter is to begin legal negotiation between opposing parties that will result in dispute resolution rather than litigation, and to influence the recipient's understanding of the dispute's risks and rewards in a way that favors the client's interests.
If you are unable to resolve a complaint with a merchant informally, then you may decide to take legal action. Unfair or deceptive practices by a business can be a violation of the Massachusetts Consumer Protection Act. State law requires you to send the business a letter 30 days before filing a claim in court.
You must respond in 30 days. As a business, you absolutely, positively must respond to the demand letter by or within 30 days from the date of receipt of the consumer protection demand letter.
Massachusetts has a statute that specifically enables the Attorney General and consumers to take legal action against unfair or deceptive conduct in the marketplace, called Massachusetts Consumer Protection law, Massachusetts General Laws Chapter 93A.
The Consumer Protection Act (M.G.L. Chapter 93A ) protects people from unfair and misleading business actions. It gives buyers the right to sue in court and get back money they lost. The law also allows businesses to sue other businesses. This only happens when a business was dishonest or unfair to another one.
The fact that you ignored the demand letter will be used against you in court. The demand letter will likely end up as an exhibit to the court and jury in any subsequent litigation, and your response to the demand will be judged accordingly.
It tells the business or merchant that the aggrieved party intends to take them to court over an alleged unfair trade practice. These demand letters must contain certain pieces of information in order to meet the requirements of the statute: The letter must be sent 30 days before any complaint is filed in court.
A Demand Letter for Chapter 93A is an official letter sent prior to filing a lawsuit against someone else, which describes the wrongful acts of the other party along with the demands requiring a response within thirty (30) days.