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If you complain about your landlord being dishonest or unfair. You should ask for your problem to be looked at by the Trading Standards team at the council who deal with all complaints about dishonest and unfair trading.Contact your nearest Citizens Advice if you need help making a complaint.
If your landlord breaches the warranty of habitability or the warranty of quiet enjoyment, you may be able to sue her to recover monetary damages.In some states, such as California and Arizona, you may be able to seek emotional distress damages if the landlord's actions were particularly egregious.
Find help and resolve a dispute In addition, the Massachusetts Communities and Development Housing Services Program or the local housing court can help resolve a dispute between a landlord and a tenant. If you need help, please contact the Attorney General's Consumer Hotline at (617) 727-8400.
Tenant Rights to Withhold Rent in MassachusettsTenants may withhold rent or exercise the right to repair and deduct if a landlord fails to take care of important repairs, such as a broken heater. For specifics, see Massachusetts Tenant Rights to Withhold Rent or Repair and Deduct.
Review Your Lease Before You Sign. You want to make sure you are following the terms of your lease. Research Local Laws. Keep Records. Pay Your Rent. Maintain Respectful Communication. Seek an Agreeable Solution. Request Repairs in Writing. What Do You Think?
The landlord is given five days from the date of notice to begin repairs or to contract for outside services and 14 days to substantially complete all necessary repairs. (The inspecting agency or court may shorten this time frame.)
If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal eviction.
If you're seeking damages for emotional distress caused by a landlord's discrimination, or punitive damages for especially blatant and intentional discrimination, a lawsuit may well be your best bet. Understand what's involved in suing your landlord. You may file a lawsuit in either federal or state court.