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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
To report a complaint against an airline, airport or an issue related to air travel to Ministry of Civil Aviation, please use Grievance section in AirSewa.
What to Include in Your Complaint Letter The facts surrounding your complaint. ... Ask for compensation or make a demand using clear, concise, and professional language. ... Include any law or act you are relying on. ... Include your contact information. ... Attach travel documents. ... Include a deadline.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
A good complaint should have proper grammar, spelling, punctuation, and capitalization. You should start by spelling out exactly what went wrong where, in no more than two paragraphs. If you are a particularly frequent or loyal traveler, mention your status.
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.
To report a safety concern, please contact your area's Flight Standards District Office (FSDO). To locate your area's FSDO's contact information, visit: .