No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Indiana Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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The Consumer Bill of Rights pushed for by John F. Kennedy established four basic rights; the right to safety, the right to be informed, the right to choose, and the right to be heard.
Consumer Protection Act, 1986 seeks to promote and protect the interest of consumers against deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against unfair or restrictive trade practices.
The sales manager is responsible for recording, acting upon, and communicating to the customer on all complaints received. PROD, QA, PD, and all other concerned Depts are responsible to assist the sales Dept when required.
File a Claim with the Equal Employment Opportunity Commission. If you've given your employer an opportunity to fix the problem internally and the company fails to act, your next step in the legal chain is to alert the U.S. Equal Employment Opportunity Commission (EEOC).
Consumer laws in Indiana set out to protect residents from scams, enforce their rights against big corporations, and generally lay out their rights as consumers in the marketplace. They are intended to safeguard citizens in commercial transactions, and protect them from financial harm.
Resources Medicaid Fraud Complaint. Patient Abuse & Neglect. Consumer Complaint. Do Not Call/Text Complaint. Do Not Fax Complaint. Gas Gouging Complaint. Identity Theft Complaint. Mortgage Fraud Complaint.
The Indiana Deceptive Consumer Sales Act It covers unfair conduct (including things they didn't do, but should have) committed by people and businesses that regularly engage in consumer transactions. Some examples include debt collection companies, repossession companies, car dealers, mortgage servicing companies.
