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Material defects We often encounter visible defects, such as scars, holes, scratches, stains and discoloration, which can significantly affect the final product's aesthetics and quality, and in most cases are regarded as major defects.
I have been a regular customer of your products since 2007. You can look up my purchase record in your system. My customer identity is given on the invoice I am attaching with this letter. I appeal to you to repair the shoe or replace it as it is within the warranty period.
Thin or weak soles: Low-quality shoes often have thin or weak soles that wear out quickly and provide little support. Press down on the sole with your thumb; if it feels thin or flimsy, it's likely to be of poor quality. Cheap materials: Look for shoes made of high-quality materials such as leather or suede.
Typically a manufacturers defect will happen within the first 3 months of wear of the product. Items covered typically are sole separation, stitching, eyelets, and liners. Items not covered include holes in the toe of the shoes, laces, insoles, and normal wear and tear.