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A room reservationeven when it's not prepaidis a contract, which a hotel is legally obligated to honor. Occasionally, however, when you arrive to claim your reservation, the room you chose might not be available. At that point, usually, the hotel will give you any room at all, even if it's a more expensive suite.
According to the concept of constructive bailment, there is an automatic and involuntary legal duty that requires a hotel to retain and safeguard lost or misplaced items of value that are discovered by or turned in to its staff. Such items must be reported and handled according to the hotel's lost and found procedures.
The first and most important step is to report the theft or loss first to hotel management and then to the police. You'll most likely need to provide a formal police report to file with a travel insurance claim, said Stan Sandberg, the co-founder of travel insurance comparison website TravelInsurance.com.
The luxury hotel and spa guide Wellness Heaven surveyed 1,157 hotels to determine what the most commonly stolen items are. The top five: towels, bathrobes, hangers, pens, and cutlery.
Hotels and motels can purchase what is known as innkeeper's insurance. This is an insurance policy that pays for loss or damage to a guest's property while on the hotel premises and in their possession. It is a policy especially for any business that provides lodging.
Accrued utilities, accrued vacations, accrued salaries, accrued bonus, accrued workers compensation. These are all liabilities because they clearly pass the three-way test. They already happened, there is a duty or responsibility and there is no wiggle room.
If the lost item is found during the guest's stay in the hotel, the hotel room service is obliged to give it back to the owner. After leaving the hotel, guests should immediately inform the hotel reception when they realize they have left something.
But Paul Frederick, the former vice president of global security for Starwood, who now runs his own firm, tells Conde Nast Traveler that, in his experience, 90 percent of theft is in public areas, and just 10 percent occurs in rooms.
Hotels can be held liable when hotel guests who are on their property are injured, or have their personal property stolen. There is a common law innkeeper's duty which states that innkeepers (hotel owners) are responsible for injuries to and theft from their guests.
As I was about to shift my attention for other more interesting things to see, one particular rule caught my eye; the rule said: Take care of your personal belongings. The Hotel shall not be liable for any such loss/theft of any valuables/cash or any document(s).