[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Re: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to request clarification regarding a recent payment made towards my account with [Company/Organization Name]. It seems that there may have been an error in the application of the payment, and I kindly request your assistance in resolving this matter. First and foremost, I would like to express my appreciation for your prompt service and attention to my financial accounts in the past. I have always found your staff to be dedicated and professional, which is why I am confident that this issue can be resolved amicably. On [date], I made a payment of [amount] towards my account, with the intention of clearing any outstanding balance. However, upon reviewing my account statement, it appears that the payment has not been applied correctly or may have been misplaced. I have attached a copy of the payment receipt for your reference. To aid in identifying and rectifying this issue, I kindly request the following information: 1. Confirmation of receipt: Please verify if the payment has been successfully received by your organization. If possible, provide the date of receipt and any corresponding reference number or transaction ID. 2. Payment allocation: Please provide a breakdown of how the payment was applied to my account. Specify the invoice(s) or outstanding balance(s) that the payment was meant to settle, along with the corresponding amount(s). 3. Discrepancies: If there are any discrepancies in the payment allocation, kindly explain the reason behind the misapplication. If necessary, please provide the correct allocation of the payment. 4. Outstanding balance: Once the payment allocation is clarified, please provide an updated account statement reflecting the correct outstanding balance, if applicable. I understand that errors can occur, and I trust that your organization will take prompt action to rectify any inconsistencies in my account. I kindly request that you investigate this matter diligently and respond to my inquiry within [mention a reasonable timeframe, e.g., 10 business days] from the date of this letter. Should you require any additional information or documentation to facilitate the resolution process, please do not hesitate to contact me at the above-mentioned contact details. I appreciate your attention to this matter and eagerly await your prompt response. Thank you for your cooperation and understanding. Sincerely, [Your Name]