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"Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt." Some retailers, however, won't take back an item without a receipt no matter what.
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
When merchandise is returned, the sales returns and allowances account is debited to reduce sales, and accounts receivable or cash is credited to refund cash or reduce what is owed by the customer. A second entry must also be made debiting inventory to put the returned items back.
Walmart resells products that are returned in their original packaging with accessories to store shelves or online. Opened or used products will be resealed and resold at a discount price or put into a clearance sale. Returned groceries, defective, damaged, or recalled products will be disposed of.
Walmart will accept returns if the original packaging or box is damaged, open, or missing, as long as a receipt is provided to show proof of purchase. Customers have 90-days to return the item to receive a full refund. Products that cannot be returned open or without a box include DVDs, video games, and mattresses.
No matter the condition of the product, whether it was returned unopened or slightly used, it is rarely resold as a new product and its price is considerably cut.
In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund but the retailer may offer you an exchange or a credit note.
Whether a returned item gets restocked or not depends on regulations and store policies, but generally, grocery stores throw away returned food items because of liability reasons. During the COVID-19 pandemic, some grocery stores suspended their return policy and changed how they handle returned items.
Many of the goods returned to retailers are also used or damaged, which also affects the selling price. All in all, a past survey found only 48% of returns can be resold at full price.