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First, a restaurant should treat all customers with respect, whether the restaurant believes the claim to be legitimate or not. ?I am sorry that you are ill, please tell me more about what happened,? is the best way to start a conversation with an ill customer.
Keep the packaging and receipt, and document the foreign body with photographs. The most important recommendation is to take the actual food that you found the foreign body within and place it in a safe container in your freezer. Unsurprisingly, the biggest issue in these types of cases is the destruction of evidence.
If you think someone has food poisoning, advise them to lie down and rest. If they're vomiting, give them small sips of water to drink as this will help prevent dehydration. If they have accompanying diarrhoea or diarrhoea only, it is even more important to try to replace lost fluids and salts.
In most cases, people with food poisoning get better on their own without medical treatment. You can treat food poisoning by replacing lost fluids and electrolytes to prevent dehydration. In some cases, over-the-counter medicines may help relieve your symptoms.
If a food product contains a foreign body or disease that causes a consumer injuries and damages, the victim may have the right to monetary compensation.
Contact the restaurant and tell the owner and manager about your food poisoning. Present copies of your meal receipt, medical bills, and out-of-pocket expenses. Also bring your other evidence, such as witness statements and proof of lost wages.
Foreign objects such as metal, glass, pieces of plastic, rocks, and insects should be reported to the Canadian Food Inspection Agency.
You can say, ?I am sorry you are not feeling well,? but do not say, ?I am sorry the food made you sick.? Instead, collect information. Ask the customer what they ate that made them sick and when their symptoms started. Find out if others in their group who they dined with are ill as well.