Guam Software Maintenance Agreement
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FAQ
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
For example: Configuration and update of the operating system. Database maintenance. Protection, detection and cleaning of malware (viruses, Trojans, spyware, etc.) that can be found on computers. Control of commercial software licenses.
The purpose of the maintenance process is to sustain the capability of a system to provide a service. This process monitors the system's capability to deliver services, records problems for analysis, takes corrective, adaptive, perfective, and preventive actions, and confirms restored capability.
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.
System maintenance is an umbrella term that encompasses various forms of computer maintenance needed to keep a system running. The two main components of system maintenance are preventive and corrective maintenance.
4 types of maintenance strategy, which one to chose? Corrective maintenance. Preventive maintenance. Risk-based maintenance. Condition-based maintenance. Maintenance is carried out following detection of an anomaly and aimed at restoring normal operating conditions.
