Subject: Request for Refund — Returned Merchandise [Your Order Number] Dear [Merchant's Name], I hope this letter finds you well. I am writing regarding the recent return of merchandise from my order [Your Order Number] that was delivered to me on [Delivery Date]. Unfortunately, the items I received were not up to my expectations or in the condition they were described on your website. After carefully inspecting the items, I immediately contacted your customer service department on [Date] to report the issue and highlight my desire to return them for a refund. The customer service representative, [Representative's Name], was sympathetic to my concerns and provided me with instructions for returning the merchandise. In accordance with your return policy, I have included all the necessary items for a successful return. At this time, enclosed you will find the following: 1. A photocopy of the original invoice or order confirmation as proof of purchase. 2. The returned merchandise in its original packaging. 3. Any accompanying accessories, tags, or warranties that came with the product. As per your instructions, I have carefully packaged the items to ensure their safe return. I have also obtained a tracking number from the shipping service used, which is [Tracking Number]. By providing this tracking number, I aim to facilitate the process and ease communication between us regarding the status of the return. I kindly request that you process a full refund for the returned merchandise, including any applicable shipping charges. I understand that your policy states that refunds are typically processed within [number of business days], and I appreciate your prompt attention to this matter. Please inform me once the refund is initiated, and if possible, provide an estimated timeframe for its completion. Additionally, I would like to take this opportunity to express my disappointment with the product I received. As a long-standing customer of your company, I have never encountered such issues in the past. I trust that this experience was an isolated incident, and I hope you will consider improving the quality control measures to prevent similar occurrences in the future. Thank you for your attention to this matter. I trust that you will process my refund promptly and efficiently. Should you require any additional information or have any queries, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address]. I look forward to your prompt response and a favorable resolution. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address]