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When is information covered by the Freedom of Information Act? The Act covers all recorded information held by a public authority. It is not limited to official documents and it covers, for example, drafts, emails, notes, recordings of telephone conversations and CCTV recordings.
So, here are some phrases you can use in the opening:Thank you for your inquiry regarding our product or service.Thank you for your interest in our product or service.We would like to thank you for your letter inquiring about our product.We truly appreciate your letter asking for information about our service.More items...?
I request that a copy of the following documents or documents containing the following information be provided to me: identify the documents or information as specifically as possible.
You must make a Freedom of Information ( FOI ) request in writing....What to includeyour name (not needed if you're asking for environmental information)a contact postal or email address.a detailed description of the information you want - for example, you might want all information held on a subject, or just a summary.
So, you should pay attention to the following tips:Be clear and direct in your email replies, and avoid being ambiguous. That means, you should know what you want to say; and how to respond to an email with the least amount of words.Make your replies one-to-one.Keep it Short, Simple and Sweet (KISSS).
I consider acknowledging a problem to be good customer service. So I often reply with a short email to (1) acknowledge the issue/its urgency, (2) let them know that the project is being reviewed by our manager, and (3) tell them I will provide an update when I have it.
Dear , As requested by , I am sending over the following documents: I hope these documents meet 's requirements. Please, let me know if anything is missing or needs to be changed.
For your request to be dealt with according to the Freedom of Information Act, you must:contact the relevant authority directly;make the request in writing, for example in a letter or an email.give your real name; and.give an address to which the authority can reply.
CriteriaIt must be in writing and signed by the person making the request;It must state that the request is being made pursuant to the FOIA;It must reasonably describe the records being requested;It must state the category of the requester for fee purposes (i.e., commercial, media, educational, all other);More items...
Tips for Responding to an Email Asking for InformationOpen with a Warm, Polite and Formal Greeting.State Your Reason for Responding.Address the Recipient Inquiry.Let The Recepient Know If You Can't get the Request Completed.Thank the Recipient for Writing.Close the Letter.