District of Columbia Credit Card Holder's Inquiry Concerning Billing Error
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How to fill out Credit Card Holder's Inquiry Concerning Billing Error?
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FAQ
How do I correct errors? You have 60 days from the date of the statement with the billing error, to write to your credit card company. Send your letter to the address listed on your credit card statement for billing errors and inquiries. Include your name, account number, and the date and amount of the error.
Before you get yourself involved in a lengthy formal dispute, speak with the merchant. Bring your receipt and credit card statement, and take the time to explain the discrepancy. The merchant may clear up the mistake without having to involve the credit card company. If not, take your complaint to the next level.
A creditor must conduct a reasonable investigation before it determines that no billing error occurred or that a different billing error occurred from that asserted. In conducting its investigation of an allegation of a billing error, the creditor may reasonably request the consumer's cooperation.
How to Dispute Billing Errors Write to the issuer. ... Send your letter so that it reaches the issuer within 60 days after the first bill with the error was sent to you. ... Within 30 days of getting your complaint, the issuer must acknowledge it in writing, unless the problem has been resolved.
Contact your card issuer to dispute a charge Per the FTC, credit card companies cannot charge you for the disputed amount and related charges while the investigation is ongoing. However, you still have to pay any part of your bill not in question.
The Fair Credit Billing Act is a 1974 federal law enacted to protect consumers from unfair credit billing practices. It enables individuals to dispute unauthorized charges on their accounts and those for undelivered goods or services.
Number or file a dispute online Explain what is wrong in your bill. The credit card company should listen to what you say and look into the problem. The company may tell you that disputes can be filed online, which may mean you need to set up online access to your account, if you haven't already.
Disputing billing errors You must mail a letter to the creditor's address for ?billing inquiries,? not payments, and include your name, address, account number, a description of the billing error, and copies of receipts or other supporting documents.
