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It's important to be as specific as possible in the complaint letter, so that the contractor is made aware of the actual problem and can make an informed and diplomatic decision about what to do. Sometimes more general complaint letters are required, but they should still flag specific issues such as delays or defects.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Tips for writing a successful complaint letter Structure. ... Address the letter to a real person. ... Be honest and straightforward. ... Maintain a firm but respectful tone, and avoid aggressive, accusing language. ... Include your contact information. ... Tell them what you want. ... Do not threaten action. ... Keep copies and records.
If you are unhappy with contractor's work, it might be tempting to take legal action or file a lawsuit immediately, but the best course of action is to talk with your contractor about the issue. This can be done by emailing or calling them and asking for a refund or credit for work that was done poorly.
How to Convey Your Dissatisfaction to Your Contractor Speak up right away. You must tell your contractor early on that you don't like something. ... Maintain an understanding demeanor. You don't like the work and you're worried you'll offend your contractor. ... Get changes to the project in writing (even if only by email).