Connecticut Sample Letter for Apology for Not Crediting Payment from Prompt Payer [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Apology for Not Crediting Your Payment, Invoice #[Invoice Number] Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to express my sincere apologies for the oversight on our part in not crediting the payment made by you for the invoice #[Invoice Number] on [Payment Date]. Upon reviewing our records, it has come to my attention that the payment you made was not accurately credited to your account. This discrepancy was entirely unintentional and a result of a clerical error made within our accounting department. I assure you that this oversight does not reflect our commitment to providing exceptional service and promptly honoring our financial obligations. Our company greatly values prompt payers like yourself, who consistently exhibit responsible financial practices. We deeply regret any inconvenience or frustration this error may have caused you. Please be assured that we have taken immediate action to rectify this situation. To remedy this issue promptly, we have initiated the necessary steps to credit the payment correctly to your account. Our accounting team is working diligently to ensure that this oversight is corrected and your account reflects the accurate payment information within the next [specified timeframe, e.g., 3 business days]. This will also be followed by a revised statement confirming the successful credit and an updated outstanding balance on your account. Additionally, as a token of our sincerest apologies, we would like to offer you [appropriate compensation or gesture, such as a percentage discount on your next purchase or a complimentary service]. Our aim is to demonstrate our commitment to delivering exceptional customer service and to make up for any inconvenience or frustration caused by this unfortunate mistake. Once again, we deeply regret this error on our part and assure you that we have taken immediate remedial steps to ensure such oversights do not recur in the future. Our valued customers like you are our top priority, and we remain committed to providing you with the highest quality of service. If you have any further questions or concerns, please do not hesitate to contact me directly at [Your Phone Number] or via email at [Your Email Address]. Your satisfaction is our utmost priority, and we will do everything possible to address any lingering concerns or doubts you may have. Thank you for your understanding, cooperation, and continued patronage. We look forward to serving you in the future with the level of excellence we are known for. Yours sincerely, [Your Name]