No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Colorado Rate Your Company - Dealing with Customer Complaints
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FAQ
Report: 76% of consumers would stop doing business with a company after just one bad customer experience.
Recent studies show 96 percent of customers will not complain, and 91 percent will simply never return.
70% of unhappy customers whose problems are resolved are willing to shop with a business again.
Based on customer service statistics compiled by ABa Quality Monitoring Ltd, 70% of complaining customers will willingly do business with you again, as long as you resolve the complaint in their favor.
The sales manager is responsible for recording, acting upon, and communicating to the customer on all complaints received. PROD, QA, PD, and all other concerned Depts are responsible to assist the sales Dept when required.
The Colorado Consumer Protection Act protects consumers from a wide range of unfair and deceptive business practices.
Recent studies show 96 percent of customers will not complain, and 91 percent will simply never return.
Forbes: Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service.
