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Annual Maintenance Contract [AMC] Vs. Comprehensive Maintenance Contract [CMC]
By Practical Law Commercial. A B2B agreement in which the supplier agrees to provide a maintenance and support service for equipment. The agreement is drafted to be broadly neutral between the parties. To access this resource, sign in below or register for a free, no-obligation trial.
What's the difference between AMC and CMC? While an annual maintenance contract is a great way to cover basic service on products, a comprehensive service contract (CMC) covers any additional spare parts, labor, or transportation costs that come up for techs while servicing those products.
There are two types of Annual maintenance contracts: Comprehensive AMCs and Non-comprehensive/Call basis AMCs, where the former includes repair and replacement of the faulty PC parts for a lump sum price.
The cost of Comprehensive Maintenance Contract (CMC) after satisfactory completion of Warranty period which includes preventive maintenance including testing & calibration as per technical/ service / operational manual, labour and spares, should be quoted along with taxes applicable on the date of tender opening.
Non-comprehensive AMC includes repair & services labour only with cost of defective parts to be borne by the customer. Comprehensive AMC includes all parts and labour (Here, you are not charged separately for the labour or for the parts replaced).
The equipment under repair may be under AMC or CAMC too. If under AMC, then the repair cost may be approved by competent authority before repair. If under CAMC, the repair may be done directly during routine servicing of the equipment without any extra cost.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.