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The Bureau of Automotive Repair (BAR) licenses and regulates automotive repair dealers, Smog Check stations and technicians, and brake and lamp stations and adjusters. BAR also administers the Smog Check Program.
If the mechanic misdiagnoses your problem and recommends unnecessary repairs, they can be held liable for the cost of those unnecessary repairs.
In California, one option is to file a complaint with the California Bureau of Automotive Repair, which can be done online at bar.ca.gov/complaint. The bureau will follow up and may be able to assist with a solution. Another option is small claims court, if a demand by you is rejected by the repair shop.
If you suspect fraud and would like to file a complaint, call the state Bureau of Automotive Repair at (800) 952-5210. You may also check to see if a repair shop is registered with the state at .autorepair.ca.gov.
What to Include in Your Demand Letter to a Mechanic Shop Discuss the important facts and explain why you are seeking payment. ... Include your contact information so the mechanic shop knows where to reach you in case they want to reach a settlement. ... Include where you would like to receive payment.
Under the California Automotive Repair Act, all licensed auto repair shops are required to follow certain guidelines, which ensure that you, the customer, are as protected and informed as possible during the process of your car's repairs.
TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my (INSERT YEAR, MAKE, MODEL, & VIN NUMBER OF YOUR VEHICLE) and to request that you correct this problem within thirty (30) days of your receipt of this letter.