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A refund demand letter is a written request for the return of payment for a good or service. It is addressed to the merchant and should include basic details about the transaction, the reason why the refund is sought, and expectations for repayment.
Ref: [Account or Invoice Number] Dear [Name of Recipient]: Thank you for your recent payment of [Payment Amount] which we received on [Date]. However, it appears that this is a duplicate payment. We previously received a separate payment of [Payment Amount] on [Date]. Therefore, I am refunding your second payment.
Using an Angry Tone. Writing in an angry tone or personally attacking the other party is the worst thing you can do in a demand letter. If you let your emotions speak, you'll only invite the receiver to respond in the same tone.
The purpose of a demand letter is to begin the negotiation process that will hopefully result in dispute resolution to avoid filing a claim in court if it is possible to resolve the issue without litigation.
If you simply ignore the letter, the plaintiff's next step will almost certainly be to file a lawsuit. If that happens, your cost to resolve the suit?be it through a settlement, a win at trial, or a loss at trial?will rise dramatically.
Follow these steps to send a refund demand letter and consider any potential next steps in demanding your refund. Step 1: Check the Refund Policy. ... Step 2: Locate Your Purchase Receipt. ... Step 3: Provide Reason for Refund. ... Step 4: Outline the Payment Details. ... Step 5: Finalize the Demand or Consider Further Action.
Before you draft your own demand letter and fire it off thinking your actions will result in getting paid, getting the services you contracted for, demanding the satisfaction that you were expecting, consider that writing your own demand letter can backfire badly!