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Service Dog Handler Name; Service Dog User Name; Email and Phone; Animal Name; Flight Date; Departure and Arrival Location. The airline staff may require you to indicate in writing if the dog will be wearing a diaper or an alternative solution. Some may prefer to have the dog in a kennel with absorbent pads inside.
Present a completed Department of Transportation Service Animal Air Transportation form at the ticket counter or gate on your day of travel. It should be dated on or after the date you purchased your ticket. If it's incomplete or missing, the animal may be denied transport.
Southwest Airlines welcomes trained service animals. A fully trained service animal is individually trained to perform a task(s) or work for a person with a physical and/or mental disability. Only dogs are accepted as trained service animals.
U.S. Domestic Flights: Reservations must be made in advance by calling 1-800-I-FLY-SWA (1-800-435-9792). On the day of travel, Customers must bring the pet to the airport in an approved pet carrier. Proceed to the airport ticket counter to check the pet in and pay the Pet Fare before going to the departure gate.
You'll need to carry an ID card or valid certificate from the organization that trained or supplied the animal. Service dogs need pre-approval letters from the Animal Reception Center in your destination city. You'll need to travel with the letter and any required health documentation.