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Colonial Life allows customers to file claims through the official website or via fax at any time. However, the carrier does not provide a specific claims response time frame promise. They do state that customers can access their benefit payouts within 48 hours if they've signed up for direct deposit.
Can't file online? For a paper form, download, print and fax the completed document to 1-800-880-9325 or mail to P.O. Box 100195, Columbia, SC 29202-3195.
Ensure you have these documents ready for upload, where applicable: Hospital Discharge Summary, if there is hospitalisation. Final medical bills, receipts from TCM/Chiropractor with practitioner's name. Medical Certificates, if claiming for weekly indemnity. Doctor's memo or medical report. Report on MRI or Xray results.
You, your spouse and all eligible dependents qualify for the $100.00 benefit under each policy once per calendar year when you submit a qualifying test. If for example, you file for yourself, your spouse and dependent with a qualifying test, the benefit would be $300.00 from each policy.
Colonial Life allows customers to file claims through the official website or via fax at any time. However, the carrier does not provide a specific claims response time frame promise. They do state that customers can access their benefit payouts within 48 hours if they've signed up for direct deposit.