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You'll need to submit a short claims form (the initial stage of Prudential's looks like this), which will require a policy number, Social Security number, and death certificate.
You may change Beneficiary Information by accessing "Change Beneficiary(ies)" from your Policy Profile page or by accessing the "Forms Library" and selecting "Request to Change Beneficiary on Life Insurance" form.
To request a loan or withdrawal from your Prudential policy, or to perform a cash surrender of your policy, contact your Prudential professional, or call our Customer Service Center at 1-800-778-2255, Mon. -Fri., 8 a.m.-8 p.m. ET. Please have your policy numbers available when you call.
How to Submit a Claim Complete the claim form. Submit claim form together with supporting documents through your Financial Consultants or at the Customer Service Center. Alternatively, you may mail it to us at: Prudential Assurance Company Singapore (Pte) Limited Robinson Road P.O. Box 492 Singapore 900942.
To file a claim, the beneficiary will need to notify the insurance company's claims department. The claims department then sends a form for the beneficiary to complete and return along with the policy and a certified copy of the insured's death certificate.