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The easiest way to do this is by sending a refund request demand letter. A demand letter signals to the business that you are serious about getting your money back and you are willing to take action. Sending a written refund demand letter assures you there is a record of your attempt to seek payment.
We apologize for the damaged product you received and the inconvenience it caused. We have approved your full refund request and we will start the refund process as soon as we receive the damaged product. We've attached a prepaid shipping label to this email. Please use it to return the damaged product to us.
Ref: [Account or Invoice Number] Dear [Name of Recipient]: Thank you for your recent payment of [Payment Amount] which we received on [Date]. However, it appears that this is a duplicate payment. We previously received a separate payment of [Payment Amount] on [Date]. Therefore, I am refunding your second payment.
Refund Letter Format: Guidelines and Tips Ask for a refund in a polite and respectful manner. Include the details about the product such as was purchased, when and at what price. Mention why you returned the item. Mention the relevant information of the transactions such as the date and place of delivery.
We hereby declare our No Objection to you in refunding excess payment of Rs made by us and due to us in favour of M/s <CHA/FORWARDER/OTHERS> . You will be discharged of your liability to us upon such payment. Our Permanent Account Number is X.