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You can simply address them as "Mayor" followed by their last name in most instances. For example: Dear Mayor Barry. Follow your salutation with a comma, double space, and continue with your letter. Double-check proper protocol outside the US.
The format of a complaint letter follows the format of a formal letter. To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters.
Pay attention to the complaint letter format, the voice, and the use of language. To Whom It May Concern: I am writing today to complain of the poor service I received from your company on June 12, 2020. I was visited by a representative of That Awful Company, Mr. Madman, at my home that day.
Write the complaint in an unemotional way. Don't make personal attacks on the staff you are complaining about ? stick to complaining about the aspects of their behaviour that are unacceptable. State the outcome you're hoping for. This could be simply an apology and an undertaking to behave differently in the future.
Offer suggestions and solutions. Avoid simply complaining about a problem. Show the mayor that you've done your research. You could give examples of similar situations in other cities and effective solutions.