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Dear Sir/Madam, I am writing this letter to request a full refund for the clothes I ordered from your store. I had received a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business. I regret to inform you that I am not satisfied with the materials.
Ref: [Account or Invoice Number] Dear [Name of Recipient]: Thank you for your recent payment of [Payment Amount] which we received on [Date]. However, it appears that this is a duplicate payment. We previously received a separate payment of [Payment Amount] on [Date]. Therefore, I am refunding your second payment.
Provide necessary information about the refund process. Give your customers all the information they need about the refund process. This should include: The timeline and what they should expect within the next few days. Whether they will receive store credit or the funds back on their credit card.
Try to use formal mail instead of letter. Use formal words. Give complete details about the causes you lost money from your bank account including account number, date, reason etc. Keep CC of your mail to higher authority than your mail recipient as far as possible.
After careful consideration, we have decided to grant you a partial refund as a gesture of goodwill. We understand that this situation has caused inconvenience and we apologize for any inconvenience caused. The refund amount for your [product/service] is [partial refund amount].