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I am sincerely sorry for the delay in payment on {loan type}. I apologize for any inconvenience or frustration this caused you. The delay was caused by {reason}. While I take full responsibility for my mistake, I would like to assure you that this was a one-time error on my part.
When calling, identify yourself and explain calmly and politely that you've followed up multiple times by email about a late payment. If possible, try to secure payment over the phone by credit card or direct transfer. If that's not possible, get a firm commitment on the date and method of payment.
Quick tips for your apology email Don't blame anyone else for your delay?take responsibility. Always be friendly and respectful. Include the apology in the first sentence. Don't go into too much detail about your reasons for the late reply?keep it brief and professional.
7 Ways to Politely Apologize for a Late Reply in English Sorry for the delay. Apologies for the delay. I apologize for the delay. Please excuse the delay. Please accept my apologies for the delay. Thank you for the reminder. Thank you for your patience. Want Someone to Correct Your Emails?
Dear [Name], Further to my previous correspondence, I am contacting you regarding late payment for invoice [invoice number]. The invoice was due on [due date], and payment is now overdue by [number of days overdue]. Be advised that late payment interest may be applied if we do not receive payment within 30 days.