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Turning off Unpaid Item Assistant for a specific transaction: Go to My eBay > Sold or Seller Hub > Orders > Awaiting payment. Find the transaction for which you'd like to turn off Unpaid Item Assistant. From the More actions drop-down menu, select Turn off Unpaid Item Assistant.
If, after receiving the invoice, the buyer has still not paid, you can cancel the order after 4 calendar days and up to 30 days after the order is placed. You can also make an offer to the next highest bidder in the Auction. Use the Cancel order button and select the Buyer hasn't paid option from the drop-down menu.
You'll see the option to turn on the assistant under 'Site preferences' in My eBay. The eBay unpaid items assistant can be found under 'site preferences' in My eBay.
You don't have to contact the buyer if they haven't paid ? we'll send them reminders to pay. If you don't receive payment, you can cancel the order after 4 calendar days.
Failure to pay for items is a violation of our abusive buyer policy. When a seller cancels an order because the buyer hasn't paid, the unpaid cancellation is recorded on the buyer's account. Buyers who have excessive unpaid cancellations may have limits imposed by a seller or by eBay, or lose their buying privileges.