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Things to Include in Your Appeal Letter Patient name, policy number, and policy holder name. Accurate contact information for patient and policy holder. Date of denial letter, specifics on what was denied, and cited reason for denial. Doctor or medical provider's name and contact information.
Letter Template: Prior Authorization Denial Appeal Patient Name: [insert patient name] Policy ID or #: [insert policy ID or #] Authorization #: [insert claim #] Date of Service: [insert date of service] Services Denied: [insert CPT code] Rationale for Denial: [insert denial rationale, if available]
Full crowns placed to repair lesions due to wear, attrition, abrasion, erosion or abfraction aren't covered under most plans. A tooth must show a significant structural loss from decay, large restorations or fracture not attributable to the aforementioned causes.
To Whom It May Concern: I am writing to request a review of your denial of the claim for treatment or services provided by name of provider on date provided. The reason for denial was listed as (reason listed for denial), but I have reviewed my policy and believe treatment or service should be covered.
The appeal letter should be concise, but compelling. It should clearly explain why the treatment or service is necessary for the patient's health, and should address the specific reason for the denial. It's important to use language that is easy to understand, and to provide concrete examples whenever possible.