The Philly311 contact center is Philadelphia's customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application.
Service overview. You can get an EZ permit for some construction and renovation projects. EZ permits do not require you to submit plans. To find out if your project qualifies, check if the planned work complies with an EZ Standard. If you get an EZ Permit and don't follow the standard, the permit will be revoked.
Call 311 to make an official complaint. You can also: Call L&I's Emergency Response Unit, which oversees demolitions, at (215) 686-2583 or (215) 685-3055.
You can also file a complaint if you suspect someone is practicing without a license. If you require special accommodation in downloading or obtaining the form, please email RA-ST-Complaints@pa or call the complaint hotline at 717-783-4849 to have a form mailed to you.
To report wrongdoing, call the Office of the Inspector General (OIG) at (215) 686-1770 or fill out the online complaint form on this page.
You can make a report using an online form, or by calling 311. Call (215) 686-8686 if you are outside Philadelphia. To track the progress of a service request you submitted, use the 311 service request tracker.
If work has begun on a project, but there is no permit OR the permit is not posted on the property OR the work that is being done does not match what is on the permit, you can call 311 to report it and request that the property be inspected. You can also submit an online 311 complaint here.
EZ Permits have four major, major advantages over the regular permit application process in the City: You do not need to submit architectural plans to apply for these permits. You can pick them up the same day you apply for them in person, and 3-5 business days after application if you apply online.
You must get a Building Permit before starting a project that: Constructs a new building. Enlarges or adds to an existing structure. Changes the interior or exterior of an existing structure. Partially or fully demolishes a structure. Changes the occupancy classification of any part of a building.