Wait times to speak to a representative are typically shorter early in the day (between 8 a.m. and 10 a.m. local time) or later in the afternoon (between 4 p.m. and 7 p.m. local time). We are also less busy later in the week (Wednesday to Friday) and later in the month.
You can schedule, reschedule, or cancel an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday between a.m. - p.m. local time, or contacting your local Social Security office.
Depending on your situation, you may be able to request your change online. If not, you'll need to make an appointment at a local office.