A dispute is a disagreement between the card/account holder and the merchant with respect to a transaction. Disputable charges include double billings and charges to your account that belong to another account. Non-disputable charges include sales tax and shipping.
Contact the branch manager, the customer service hotline, or the institution's website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer.
Contact the branch manager, the customer service hotline, or the institution's website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.
Contact your bank to make a claim Contact your bank to discuss your situation. A good place to start is to visit their website and look for details on 'disputed transactions' or 'chargeback claims'. If you can't find it, get in touch with your card provider and tell them you want to use the 'chargeback scheme'.
If you receive a denial letter or ineligible notice, you can resubmit your claim for review if you have updated documentation for the expense. If you need to appeal a claim decision, you'll need to call the Customer Care Center for next steps.