The time it takes us to decide the outcome of a claim can vary. It depends on whether we need more information or not, and how quickly both parties respond to our inquiries. We usually reach a decision within 14 days, but some cases can take 30 days or longer.
Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”.
You have up to 45 days to file a dispute for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to do a cleared refund > if not then escalate the dispute to a claim.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
Here's how to submit your complaint from a web browser: Go to 'Complaints' on the PayPal website. Click Submit a complaint about PayPal. Select a reason for the complaint. Provide details about the complaint. Click Submit Complaint.
One thing is known for sure: PayPal's rigorous chargeback system likes to side with customers in disputes. To turn the odds in your favor, you need a well-structured and tailored approach that includes thorough evidence and detailed responses.
Here's how to issue a refund: Go to the Resolution Center. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue Refund. Enter either a full or a partial refund amount to resolve, and add a note if needed. Click Issue Refund.
If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue.
Log in to your PayPal account. Open a dispute in the Resolution Center. Click “Dispute a Transaction.” Select item dispute.