Follow Up in Writing: Send a written dispute letter to the hospital, clearly stating the issue and including supporting documentation like bills, insurance statements, or receipts. If the charges were not properly processed by your insurance, contact your insurance company to resolve discrepancies.
You can file a report against a doctor or medical facility by filling out a complaint on the North Carolina Medical Board's website. You can also download the form and mail it to the Board.
No paper submission is required - secondary claims can be billed electronically to NCTracks, either on the portal or as a batch electronic claims transaction.
If you believe you've been wrongly billed, you may contact the federal Department of Health and Human Services at 1-800-985-3059 and/or the North Carolina Department of Insurance at 1-855-408- 1212. Visit .cms/nosurprises for more information about your rights under federal law.
Please contact the Smart NC program at 855-408-1212 or you can complete and submit a Request for Assistance form along with the items on the Medical Appeal Checklist. We look forward to assisting you with your health insurance issues and concerns.
North Carolina's Medical Debt Relief Policies — Relieve all medical debt “deemed uncollectible,” dating back to January 1, 2014, for: any individuals not enrolled in Medicaid with incomes at or below 350% of the federal poverty level (FPL) (or an annual income of $90,370 for a family of three in 2024).
If you wish to appeal an adverse decision (a determination by the Department of Health and Human Services to deny, terminate, suspend, or reduce a Medicaid service or an authorization for a Medicaid service), you must complete the Medicaid Services Recipient Hearing Request Form, which is included with your adverse ...
Instructions Download CMS 1500 or UB04 form. Print and complete form. Mail paper claim form to. Blue Cross NC. PO Box 35. Durham, NC 27702. Make sure all claims and attachments have member's Blue Cross NC ID . Use black ink printing and completing the forms.