Insurance coverage disputes arise when an insured requests a provider cover some damages under a policy, and the provider claims the policy doesn't cover the specific issue. The claim for non-coverage can be due to a breach by the insured or a misunderstanding of the coverage or how the policy works.
5 TIPS FOR GETTING YOUR CLAIM ISSUES RESOLVED MORE QUICKLY Involve your agent at the beginning and throughout the life of your claim. When appropriate, and if possible, try to send emails. If phone contact is necessary, allow between 24 and 48 hours for a response.
If you're not satisfied with your insurer's reply you can make a formal complaint using your insurer's official complaints process. To find out how the complaints process works, look at your policy documents or on your insurer's website.
Things to Include in Your Appeal Letter Patient name, policy number, and policy holder name. Accurate contact information for patient and policy holder. Date of denial letter, specifics on what was denied, and cited reason for denial. Doctor or medical provider's name and contact information.
The insurer can reject your claim if they have reason to believe you didn't take reasonable care to answer all the questions on the application truthfully and accurately. A common example is failure to disclose a pre-existing medical condition.
There are 2 ways to appeal a health plan decision: Internal appeal: If your claim is denied or your health insurance coverage canceled, you have the right to an internal appeal. External review: You have the right to take your appeal to an independent third party for review.