Level 1 Appeal – call or write to Anthem to appeal the coverage decision Level 2 Appeal - conducted by an Independent Review Entity . This organization decides whether the decision we made should be changed.
When complete, please mail to: Attn: Grievance and Appeals Department, Anthem Blue Cross, P.O. Box 60007, Los Angeles, CA 90060-0007. For claim disputes, please use the Provider Dispute Resolution form. This information is part of the permanent record. Write clearly and legibly.
The corrected claim must be received within the timely filing limit due to the initial claim not being considered a clean claim. For participating and nonparticipating providers, Anthem follows the standard of 60 days from the date of payment (Explanation of Payment/Remittance Advice).
The appeal must be received by Anthem Blue Cross (Anthem) within 365 days from the date on the notice of the letter advising of the action.
Common Reasons Anthem Gives for Insurance Denials Reasons for Anthem insurance claims denials include: The filing deadline has expired. The insured mad a late payment to COBRA. The medical device or treatment sought is not medically necessary.
If you think we have made a mistake in denying your medical service, or if you don't agree with our decision, you can ask for an appeal. You must do this within 60 calendar days from the date on the Notice of Action sent to you. We will resolve your concerns within 30 days of receiving your complaint.
To use the Appeals application, the Availity administrator must assign the Claim Status role for the user. The Disputes and Appeals functionality will support Appeals, Reconsiderations and Rework requests for providers. The Disputes and Appeals functionality is accessible from the Claim Status transaction.
Customer Care Centers Call 888-831-2246 Option 4 and ask to speak with Dr.
How to Find Timely Filing Limits With Insurance Insurance CompanyTimely Filing Limit (From the date of service) Anthem BCBS Ohio, Kentucky, Indiana, Wisconsin 90 Days Wellmark BCBS Iowa and South Dakota 180 Days BCBS Alabama 2 Years BCBS Arkansas 180 Days28 more rows
For help, call us at the number listed on your ID card or 1-866-346-7198.