Use this letter template to let your customers know the items they've ordered are on back order and will be shipped as soon as possible. Use this letter template to let your customers know that items they've ordered are on backorder and will be shipped as soon as possible.Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to customer. To file a consumer complaint, complete the Office of Inspections - Consumer Affairs Complaint Form, or call for a form to be sent to you. Use this letter template to let your customers know that items they've ordered are on backorder and will be shipped as soon as possible. Local government is a leader in problem-solving and innovation. This is for a Report, (not saved search) Filter with this location only is not working.