We're here to help. It's our privilege to be your mortgage servicer, and we're committed to providing you with the best possible service. If you have any questions or need assistance, please contact us at 866-317-2347. We are available Monday through Friday AM - PM and Saturday AM - PM EST.
What is this lawsuit about? A Settlement Agreement has been reached in a class action lawsuit alleging that MTGLQ Investors and NewRez LLC d/b/a Shellpoint Mortgage Servicing (“Shellpoint”) charged illegal fees for property preservation activities. Am I a member of the class?
Let's go over five not-so-secret but super helpful tips for making that happen. Make extra house payments. Make extra room in your budget. Refinance (or pretend you did). Downsize. Put extra income toward your mortgage.
Two popular options include: Call – Your mortgage company can give you your mortgage balance over the phone. Simply call and ask. Go online – Your mortgage company website will probably show your mortgage balance.
There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. While logged into your account, look for options to request or calculate a payoff amount, and provide details such as your desired payoff date.
Call our Customer Care Team at 800-365-7107.
What is this lawsuit about? A Settlement Agreement has been reached in a class action lawsuit alleging that MTGLQ Investors and NewRez LLC d/b/a Shellpoint Mortgage Servicing (“Shellpoint”) charged illegal fees for property preservation activities. Am I a member of the class?