On November 10th, 2022, a groundbreaking settlement was reached between Carrington Mortgage Services LLC and borrowers in the Alexander v. Carrington Mortgage Services LLC (Case No.: -cv-02369-RDB) lawsuit.
First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Alternatively, your lender may have a form you must fill out.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
The plaintiffs had alleged that Carrington's practice of charging convenience fees for making payments over the phone or online violated consumer protection laws at both state and federal levels. The settlement, approved by Judge Richard D.