To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you're speaking with Retention.
Xfinity does not offer senior discounts.
Find an Xfinity Retail Store location near you. Visit xfinity/stores to make an appointment. Drop off your equipment at the Xfinity Retail Store. After you return your equipment, it'll be immediately removed from your account.
If there's nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.
Chat with an Xfinity rep online. Visit a local Xfinity store in person. Complete a cancelation form online.
There are several ways to contact Xfinity to cancel your service: Phone: Call Xfinity customer service at 1-800-XFINITY (1-800-934-6489). Online Chat: Visit the Xfinity website and use the live chat feature to speak with a customer service representative. In-Person: Visit an Xfinity store if there's one nearby.
If there's nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.
Once you are under the 30 days away from the disconnect date, we would be happy to get that scheduled for you. You do not have to wait until the move date is only 1 or 2 days. Here is a link to help you with disconnecting your account online, .
Find an Xfinity Retail Store location near you. Visit xfinity/stores to make an appointment. Drop off your equipment at the Xfinity Retail Store. After you return your equipment, it'll be immediately removed from your account.
How To Contact Xfinity Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103. 1-800-xfinity (1-800-934-6489)