The BBB gives the consumer the ability ot complain and it just as well gives the business the opportunity to state their position. It also allows for either party to explain how the situation was resolved - if at all.
The BBB won't process anonymous complaints, so you'll be required to provide your contact information in any complaint you file with them. Additionally, BBB complaints must include the company's name and enough information to forward the complaint to the company.
BBB: How to write a good complaint, review If you had a good or bad experience with a business and want to tell other people, you'll probably write a review. But not all reviews or complaints are made equal. Be factual. Be specific. Be polite. Be personable.
Businesses seek BBB accreditation because it's a simple, important way to signal to consumers that they are trustworthy. It's an even better sign if the company maintains a good rating with the organization.
Claims can be filed in person during regular business hours M-F or by mail at 1200 Third Ave., Ste. 1000, San Diego, CA 92101. Please allow 45 days to process your claim.
Informal complaints may take any form, including email or letter. If you choose not to file your complaint online, it may be mailed to the Ethics Commission, 451 A Street, Suite 1410, San Diego, CA 92101, or emailed to ethicscommission@sandiego.
Be clear and brief Cover all the relevant points but be as brief as you can. Make it easy to read by using numbered lists and headings to highlight the important issues. Give your contact telephone and email details, as well as your address.
You can also call the Consumer Complaint Form Request Line at 619-531-3507 and provide your name and address. A packet will be sent to you in the mail including the Complaint Form and Guidelines. Attach copies (not originals) of any supporting documents you believe are important to support your complaint.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.