The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
Where to file a complaint about mail services To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
When you contact us with a mail service issue, your inquiry is documented at the Commission, and may be forwarded to the U.S. Postal Service for additional resolution. The Postal Service will then look into your issue and respond directly to you within 45 days with their findings.
Where to file a complaint about mail services To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
Is USPS Reliable: The United States Postal Service (USPS) is a constant in the world of shipping. It delivers to 98% of the nation's population in under three days. This shows USPS's strong commitment to the American people, even in tough times.