You can start by reaching out to the supplier directly, documenting your concerns. If that doesn't work, escalating the matter to trade associations, consumer protection agencies, or even the Chinese embassy can be effective.
China's entry into the WTO granted more foreign trading rights to domestic private enterprises, lowered import barriers, and allowed private companies greater freedom to operate.
U.S. consumers reap the benefit of lower-priced goods produced in China, where costs are lower than in other Asian locations. Moreover, the job losses associated with rising Chinese exports of footwear, as well as several other important products, primarily occur elsewhere in Asia, not in the United States.
Working through the WTO, the United States is able to protect and advance the economic interests of American businesses and workers while opening foreign markets. These actions protect and create jobs and support economic growth here at home.
China is a major economic partner of the U.S. but engages in unfair trade practices. These practices include trade in illicit goods, use of forced labor, and theft of sensitive technologies—which can all harm the U.S. economy.
Consumers can use econsumer to report cross-border complaints.
File a complaint with government or consumer programs The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission. Contact econsumer if you are complaining about items you bought online from a seller outside the U.S.
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. Report scams and suspicious communications to the Federal Trade Commission.
First, document all interactions with the company. Attempt to negotiate a refund directly. If that fails, consider filing a complaint with your country's embassy in China. They might assist you in pursuing further action.