This is a multi-state form covering the subject matter of the title.
Defect Product In In Massachusetts
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US-000283
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FAQ
If the business refuses to do anything about it, consider asking to speak to the manager or making your complaint to the business in writing by an email or letter. If direct contact with the business fails, you may wish to: report the business to your local consumer protection agency or the ACCC.
Massachusetts's products liability law holds manufacturers and sellers strictly liable–even if they didn't do anything to contribute to the defect–if the plaintiff can prove that a product was dangerous or defective enough to cause personal injury or death.
Contact the company about your complaint If you have a complaint about a company's products or services, contact them first before you seek help elsewhere. Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter.
Reporting Consumer Products Begin by filing a report at .SaferProducts or call their hotline at (800) 638-2772. They will ask you to provide detailed information about the product, the incident, and, whenever possible, photographs of the defective item.
Elements of a Successful Defective Product Complaint Letter Details about the defect or malfunction, including when and where it occurred, what caused it, and how the product or service failed to meet your expectations. What you want to be done about the problem, which may include a repair, refund or replacement.
Explain how you want to resolve the problem Tell the business what you want, like a refund, repair, exchange, or store credit. Or ask the business to suggest a solution. Name all the documents you include with the letter. Tell the business how to contact you.
Filing a Chapter 93A Complaint in Massachusetts Be sent to the business at least thirty (30) days prior to the filing of an actual lawsuit; State that the claimant is a "consumer" - someone who engages in commerce for primarily personal, family, or household purposes; Identify the claimant's full name and address;
Reporting Consumer Products Begin by filing a report at .SaferProducts or call their hotline at (800) 638-2772. They will ask you to provide detailed information about the product, the incident, and, whenever possible, photographs of the defective item.
You can usually still get a full refund due to what's called your 'short-term right to reject'. After that only expect exchange, repair or part-refund. Within six months. The shop must prove goods weren't faulty when they sold them – after that, you must prove they were.
You can usually resolve defective product issues by contacting the seller or manufacturer. Most businesses are willing to refund, replace, or repair a defective product.