By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from a.m. to p.m. Eastern Time (Alaska and Hawaii are a.m. - p.m. ET)
The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. To file a complaint online, select the topic below "What's the reason for your inquiry?" ... Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
For claims filed online, login to Online Claims at ps/domestic-claims and check the status in your USPS account. For other claim status questions, email the Accounting Help Desk at HelpDeskAccounting-St.LouisMO@usps or call 866-974-2733, Monday through Friday, 7a. m. – 7 p.m. CST.