Verified Complaint Form For Banking Ombudsman In Michigan
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FAQ
Contact the branch manager, the customer service hotline, or the institution's website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
How DIFS Can Help: If you are still dissatisfied after contacting the company, contact DIFS' Office of Consumer Services to ask questions or to file a written complaint by completion of this form. You may also file a complaint online at Michigan/DIFScomplaints.
Consumer Complaint Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599. In-state residents can also call 877-765-8388.
The mission of the Michigan Department of Insurance and Financial Services (DIFS) is to ensure access to safe and secure insurance and financial services fundamental for the opportunity, security, and success of Michigan residents, while fostering economic growth and sustainability in both industries.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. Your Mailing Address Your City, State, Zip Code Your email address
Financial institutions are required to comply with the regulations of the CFPB, including those for customer complaint handling. CFPB guidelines include that financial institutions handle customer service complaints by: Recording every complaint that is received.
DIFS regulates banks, credit unions, insurance companies, insurance agents, insurance agencies, mortgage licensees, and consumer finance-related entities. Learn more about DIFS.
As to the bank having a hold on your funds, you should first send a demand letter to the bank's legal department demanding the release of the funds in your account or you will be forced to sue them in court for your funds.
