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The response should begin by thanking the customer for their inquiry and confirm their refund request. The response should then explain any necessary steps the customer must take to obtain the refund and provide a timeline for when they can expect to receive it.
I understand how it can be frustrating [to purchase a product/ sign up for a service] and not have it meet your expectations, so hopefully, we can get this sorted out for you. If not, I'll be happy to issue you a refund. Please let me know how you'd like to proceed.
Refund Letter Format: Guidelines and Tips Ask for a refund in a polite and respectful manner. Include the details about the product such as was purchased, when and at what price. Mention why you returned the item. Mention the relevant information of the transactions such as the date and place of delivery.
Sir, Sub : Refund of excess payment of fee - Requested ? Reg. ***** I have paid my semester fee of Rs.???.?..??, on???..??.... instead of prescribed amount of Rs.???????..??, I requested you to kindly refund the excess amount of Rs.???..?..??? (Rupees ??.???????????????????????..????..??.???)
Always make sure the letter is addressed to the business that sold you a product or provided a service. For the most part, the letter should include basic details about the transaction, the reason why the refund is sought, and expectations for repayment.