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I am sincerely sorry for the delay in payment on {loan type}. I apologize for any inconvenience or frustration this caused you. The delay was caused by {reason}. While I take full responsibility for my mistake, I would like to assure you that this was a one-time error on my part.
Preparation Check payment terms and invoice due date. ... Review records to ensure accuracy of the invoice. ... Consider alternative payment methods and plans. ... Use a polite and professional tone. ... Check that the client received the invoice. ... Provide invoice number and amount due. ... Remind the recipient of the payment terms and due date.
If a payment is late, don't wait to follow up. Send a quick email, or make a friendly call to find out why payment is delayed. Customers will pay the company demanding payment before they'll pay companies that do nothing. Find out why your customer can't pay on time, and find a solution beneficial to both of you.
Dear [Name], Further to my previous correspondence, I am contacting you regarding late payment for invoice [invoice number]. The invoice was due on [due date], and payment is now overdue by [number of days overdue]. Be advised that late payment interest may be applied if we do not receive payment within 30 days.
Send a Brief Email Requesting Payment Remind the client of any late fees included in your payment terms and let them know you'll be charging them for late payment. Remind them of the different ways they can send payment and reattach the original invoice to the email before sending it to the client.